Questions?

What must I bring with me to tour an apartment?
Valid Photo government ID
What are your application and administrative charges?
Application Fee: $75 Administration Fee: $250 Deposit: Starting at $500 *Deposit subject to screening; Deposit alternative also available*
What are the income and credit qualifications?
2.5x the monthly rent per ZRS policy. Proof of income will need to be uploaded into a third party called Snappt.
What is acceptable “proof of income” to sign a lease?
One months worth of most recent and current pay stubs or three months of bank statements. These must be uploaded into Snappt, a third-party income screening. We do not accept offer letters or tax documents.
What happens if I qualify for an apartment, but my roommate does not?
The roommate will not be approved to lease/live onsite.
Is my security deposit totally refundable?
Yes
If I get a job transfer, can I break the lease?
An Early Termination Fee would apply and pay back of any concessions given.
Can I change to a month-to-month lease plan after my first year?
Lease will automatically default into a MTM lease after completion, unless you renew or give a 60-day written notice. A month to month fee will apply.
Do you accept short term leases?
Our shortest lease term we offer is 7 months.
Am I required to have renters' insurance?
Yes, $100,000 personal liability and the policy must have your unit and list all adults on the lease.
Do you offer furnished apartments?
No
Do you offer corporate apartments?
Yes, with verified third party housing providers.
If something needs to be repaired in my apartment, how do I report it?
Standard service requests can be placed through the resident portal. Please contact the office or emergency maintenance for emergencies.
When is my rent payment due?
1st of the month, this includes holidays.
What day of the month am I liable for a late charge?
Rent is due on the 1st of the month and late fees begin on the 4th.
Will you accept electronic payments from my bank?
Yes, you can pay online and set up recurring ACH payments via the resident portal. No transaction fees apply for recurring ACH payments. We also accept Visa, Mastercard, American Express, and Discover (see transaction fees below). Please note that if an online payment doesn't go through, a $50 NSF fee will incur and subject rent payment to certified funds only. Visa: Each card transaction will have a service fee of 3.1% of the monthly scheduled billing charges on that resident’s account (concessions/credits not included). Mastercard, American Express, and Discover: Each card transaction will have a service fee of 3.1% of the transaction amount.
Is there a place where I can pay my rent after office hours?
Online resident portal.
There is a person who might be staying with me for a while, is that permitted by the lease?
No more than 14 consecutive days.
Do you have reserved parking?
No
I have a motorcycle, where can I park it?
In any parking space designated for vehicles.
My children live with me in the summer; do I need to notify your office when they arrive?
Yes, the office should be made aware and they should be added to the lease as minor occupants.
Can I install my satellite dish at my apartment?
No
Do you have cable services?
Yes, Spectrum Cable and Wifi is included with all apartments. Additional services are extra and must be coordinated directly with Spectrum.
Does the property have a fitness center?
No
Does the property have a swimming pool?
Yes
Does the property offer on-site recycling?
No
Are gas grills permitted at your property?
No
Is there any additional storage space available at your property?
No
Are residents permitted to paint their apartment?
Yes, but must paint or be charged to return color back to original color upon move out.
Will you accept my delivery packages for me?
No
Where do I register to Vote?
Polk County Supervisor of Elections. www.registertovoteflorida.gov/home
How is your property different from the competition?
Large floorplans. Smaller size community. Townhome floorplans available with attached garage.